Retool

For Retool, shipping high-quality software is non-negotiable – it's how their customers achieve operational excellence.

As the team scaled, they needed to balance new product work with maintaining business-critical features. Before Linear, they struggled with legacy tools and slow processes. Now, they can quickly review tickets and monitor team progress at a glance. The speed is their main reason for using Linear.

With Linear's ability to auto-detect and quickly merge duplicate issues, Retool managed to prune their substantial backlog. “I like how Linear isn't some agnostic tool that lets you do everything any way you want,” shares Donald Hruska, Engineering Manager. “Their purpose-designed features like auto-closing tickets consistently prove valuable—teams report cleaner backlogs, fewer stale issues, and better visibility into actual work. As a leader, I can confidently enable these features knowing they've been proven successful across thousands of engineering teams.”

Triage automatically assigns incoming issues to the appropriate Retool engineer, while Linear's Slack integration keeps key stakeholders informed. Alex Tapper, Head of Internal Tools, notes: “We're able to get back to users faster when we fix bugs and ship features thanks to the GitHub automation, which sends a notification once a PR is merged. We also use Linear comments extensively. It's the place where people have conversations and share updates — and we point to Linear as the source of truth.”

Every quarter, teams self-assign projects, divide up the work, and drive toward specific goals using milestones. “They are a good push for the team,” explains Jennifer Zhang, Engineering Manager, “helping us plan a sprint of work and see the progress graph over time. Just seeing how the team works through a set of tickets and the velocity they're moving at is motivating.”

The combination of a clear workspace, clear ownership, and clear to-dos has Retool engineers moving at a higher velocity, shipping the features customers need to manage their internal operations with confidence.